Last Updated: August 2026
At Baby Beam, every piece is thoughtfully crafted and carefully inspected before it leaves our studio. Due to the nature of our products, all sales are final unless otherwise stated in this policy. By placing an order with Baby Beam, the customer acknowledges and agrees to the terms of this Return & Exchange Policy.
Returns
Baby Beam does not accept returns for refunds.
We do not accept returns, cancellations, or exchanges for personalized, engraved, custom-made, or made-to-order products. This includes any piece from The Vault collection created according to the customer’s specifications.
All sales are final, and all advance payments and deposits are non-refundable.
Exchanges
Only products purchased directly through the official Baby Beam website https://babybeam.com.co or through authorized Baby Beam marketplaces may be eligible for an exchange within 30 days of the purchase date.
To qualify for an exchange, the product must:
- Be new, unused, and free from any signs of use or wear.
- Remain in its original condition.
- Include all original packaging and accessories.
- Not be personalized, engraved, custom-made, or made to order.
- Be accompanied by valid proof of purchase.
We reserve the right to decline any exchange request where there are reasonable indications of use, wear, damage, substitution, alteration, tampering, modification, or replacement of the originally purchased piece.
Exchange process
If your purchase meets the requirements for an exchange, you must contact Baby Beam within 30 days of the purchase date. Once your request has been reviewed and approved, we will provide the appropriate instructions for returning the product.
The customer is responsible for all shipping costs associated with an exchange, except when the product received has a manufacturing defect or Baby Beam has shipped an item different from the one ordered.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative item of equal value.
Defective or incorrectly shipped products
This policy does not limit any rights the customer may have under applicable consumer protection laws.
If you receive a product with a manufacturing defect, a product damaged upon delivery, or an item different from the one you ordered, please contact Baby Beam as soon as possible so that we may review the matter and provide an appropriate resolution in accordance with our Warranty Policy.
Contact
If you have any questions regarding this Return & Exchange Policy, please contact us at:
Email: hello@babybeam.com.co
Changes to this policy
We reserve the right to update this Return & Exchange Policy at any time to reflect legal, operational, or commercial changes. Any modifications will be published on this same page with the corresponding updated date.